Türkçe
اللغة العربية
*The buyer has the right to withdraw from the contract within 14 (fourteen) days after receiving the goods in internet shopping without giving any justification and without paying a penalty. In accordance with the general communiqué of the tax procedure law numbered 385, the BUYER must fill in the return sections at the bottom of the 2 copies of the SELLER that were delivered with the goods, sign it after filling in the return sections at the bottom of the 2 copies of the SELLER delivered with the goods, send one copy to the SELLER together with the product and keep the other copy with him. The right of withdrawal period starts from the day the goods are delivered to the BUYER. The cost of sending the returned product or back to the contracted dealer who delivers the products is covered by the buyer.
There is no right of withdrawal for goods specially prepared/produced in line with the wishes of the buyer and/or his/her personal needs.
If the buyer exercises the right of withdrawal, the SELLER shall provide the total price received within 10 (ten) days at the latest from the receipt of the invoice containing the withdrawal notification with the product and all kinds of documents that put the consumer in debt, if any,
It will return the contracted dealer who delivers the product/products to the contracted dealer without any other cost, except for the shipping fee.
The decrease in the value of the received goods or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the depreciation or the impossibility of the return is due to the fault of the consumer, the seller must compensate the value of the goods or the decrease in the value.
The general return period is 14 (fourteen) days for each product purchased without nothing. During this period, returned products such as opened, used, destroyed, etc. are not accepted. The return must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and packaging and if the product cannot be returned as it was delivered to the buyer, the product is not returned and the price is not refunded.
For product return, the situation must be forwarded to customer service first. The information of sending the product as a return is transmitted to the customer by the SELLER. After this meeting, the product must be delivered to the SELLER through the contracted dealer company that made the delivery to the BUYER's address together with the invoice containing the information about the return. The return product received by the SELLER is considered a return if the business meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. No refund is made without returning the product. The period of reflection of the refunds made to the credit card on the credit card accounts is in the savings of the relevant bank.
If the purchase was made with a credit card and in installments, the credit card return procedure will be applied as follows: With how many installments the BUYER has the product forwarded the purchase request, the Bank makes the refund to the buyer in installments. After the SELLER pays the entire product price to the bank in one go, the refund amounts requested so that the parties involved in the subject do not fall victims in the event of refund of the installment expenses made from the Bank's are refund to the BUYER's credit card are transferred by the Bank to the accounts of the bearer in installments. If the installment amounts paid by the buyer until the cancellation of the sale do not match the return date and the account cut-off dates of the card, 1 (one) refund will be reflected on the card every month, and the BUYER will receive the installments paid before the return months as much as the number of installments he paid before the refund after the installments of the sale are over and will be deducted from his existing debts.
In the event of return of the goods and services purchased with a bank credit/account card, the SELLER cannot pay the BUYER with cash in accordance with the contract he/she has made with the bank. The member business, i.e. the SELLER, will refund it through the relevant software in case of a refund transaction, and since the member business, i.e. the SELLER, is obliged to pay the relevant amount to the bank in cash or offset, it will not refund to the BUYER in cash in accordance with the procedures stated above. The return to the credit card will be made by the Bank in accordance with the above procedure after the BUYER pays the price to the bank in one go.